What defines good customer service? It’s tempting to think of interacting with customers as a straightforward exchange of money for products or services, but good customer service is about establishing a relationship with your customers and potential customers. Positive customer service experiences are critical to a successful business; in 2011, 86 percent of consumers stopped using a business due to a bad customer experience. 70 percent of sales experiences are based on how a customer feels they are being treated at a business, and 91 percent of unsatisfied consumers will not willingly do business again with the company. Clearly, a strong business-customer relationship is important; and as a business owner, you search for ways to engage current customers while also reaching new ones.
Every interaction with your customers could be seen through this lens of developing a relationship, from interacting with employees, to visiting your website. Understanding consumer behavior could help your business develop better customer relationships to capitalize on consumer attitudes:
- Research on instant gratification indicates that humans are drawn to immediate or quick solutions to problems and wants. Words that indicate instant rewards are more appealing because they imply instant fulfillment. Connecting your business’s services and products to immediate gratification can encourage customers to buy.
- Emphasize the time-saving aspect of your business’s products and services to encourage customers to develop more positive associations with your business. Stanford researchers found that consumers had more favorable ideas about an experience or product when they were primed to think about time instead of money.
How to get an ATM Machine in my Store?
An ATM can be a way to develop new customer relationships. ATMs save time for you and your customers, while also satisfying customers’ immediate need for cash to make purchases. America’s ATM helps business owners like you develop ATM solutions that are right for your particular business. America’s ATM provides ATMs, marketing products, and financial service kiosks to small and medium-sized businesses. You can choose from 3 different programs for businesses: the Free ATM Placement Program, the Free ATM Partner Program, or the ATM Processing Program. Learn more about the programs on the website, http://americanatm.com/programs/. The team at America’s ATM is committed to developing good relationships with its partners and customers. As a valued customer, you can reach a customer service representative 24 hours a day at 877-475-1104, or online at http://americanatm.com/contact-us/ azithromycin tablets.